Customer Service Charter
Sport Wales National Centre is part of a network of Centres aiming to ensure that Welsh athletes can access high quality facilities and services that support them to deliver success on the international stage.
The Centre is also available to the local community to participate in a variety of sport and fitness activities. It is committed to offering a fully inclusive service which provides an equal opportunity for all and welcomes feedback on how we can meet your individual needs.
We aim to provide inspirational facilities and an exceptional service by setting standards and targets which will be regularly monitored and the results made available to view
Communication with our customers
As an organisation committed to the provision of high quality facilities and services we recognise the importance of customer feedback as a valuable source of information essential for improving our service.
We welcome your feedback and should you have any comments or concerns please complete this short feedback form or contact us.
CUSTOMER COMMENTS - 2024/25
| Complaints | Compliments | Grievance | Observations | |
| April – July | 16 | 29 | 2 | 8 |
| August – November | 5 | 35 | 0 | 7 |
| December – March | ||||
| Total | 21 | 64 | 2 | 15 |