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  3. Section 2 - Information we may collect from you when you use our Websites or Online Services

Section 2 - Information we may collect from you when you use our Websites or Online Services

What personal information we will use?

Technical information, including the internet protocol address used to connect your computer to the internet, browser type and version, [time zone setting, browser plug-in types and versions, operating system and platform,;

Information about your visit, including the full Uniform Resource Locators (“URL”), click stream to, through and from our website (including date and time), [products you viewed or searched for, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling clicks and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

How we will obtain the personal information?  

Some of the information is obtained by us automatically whenever you use our website;

Some of the information is collected by us each time you use our website through our use of cookies. Further information about the cookies we use and the purposes for which we use them can be found in our Cookies Policy here.

What purposes we will use the personal information for?

The above information is used by us to:

provide a better website experience to you;

track usage of our website;

help us to continually improve our website

Information collected through our use of cookies is used in the ways described in our Cookies Policy here.

The legal grounds we rely upon

Our collection and use of the above information is based on our legitimate interests in ensuring that our website is user-friendly and appeals to our customers.

How long we retain the personal information and why    

12 months for the purposes of improving the website experience

Consequences of not providing/permitting us to obtain personal information      

If you disable our Cookies, you will be unable to use certain parts of/functions on our website. Further information about this can be found in our Cookies Policy here

INDIVIDUALS WHO PURCHASE GOODS VIA OUR WEBSITE

What personal information we will use  

Your name;

Your address;

Your email address;

Your telephone number;

Payment details or credit card details.

How we will obtain the personal information?  

Provided by you when purchasing goods from our website.

What purposes we will use the personal information for?

We will use your name, address and other contact details to supply the goods to you and to communicate with you about such supply. We will also use this information to deal with any returns you make;

We will use your payment details or credit card details to take payment for goods;

Other than your payment details or credit card details, we will keep a record of the information listed above for our internal administrative purposes;

We will also use the above information (other than your bank and credit card details), for legal and regulatory purposes.

The legal bases for processing we rely upon        

Our use of your personal information in connection with the supply of goods to you, taking payment and dealing with any returns is necessary for the performance of the contract between us;

Our use of your personal information for our internal administrative purposes is based on our legitimate interests in ensuring that our business is run properly and efficiently;

Our use of your personal information for legal or regulatory purposes is necessary to enable us to comply with our legal and regulatory obligations and/or to enable us to bring, defend or deal with legal claims.

How long we retain personal information and why?           

We only use your payment details or credit card details for the purposes of taking payment. We do not store such information;

We usually keep records relating to any purchase you make for [six years] in case any contractual disputes or defective product claims arise.

Consequences of not providing/permitting us to obtain personal information       

Without your name, contact details and payment information we will be unable to supply goods to you.