Receptionist - Welsh Essential

DEPARTMENT AND SALARY

Department – Customer Services

Salary – Grade 2 - £23,258 (plus 16% shift allowance). (Pro Rata on 17.5hours inc Shift allowance - £12,760.48 per annum)

Working Hours – 17.5 hours pw (consideration will be given to job sharing / reduced hours in line with our flexible working policy)

Shift pattern: 

WHO WE ARE

Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales.  We are the main adviser on sporting matters to the Welsh Government and are responsible for distributing National Lottery funds. We aim to not only improve the level of sports participation at grassroots level but also provide our aspiring athletes with the support required to compete successfully on the world stage.

Equality, Diversity & Inclusion is at the heart of everything we do at Sport Wales. Further information on this can be found in our Equality, Diversity & Inclusion Statement here. 

We are a progressive employer that offers excellent employee benefits and promotes a healthy work life balance, offering a range of flexible approaches to support you. 

Language skills (bilingualism & multilingualism) are desirable characteristics across all roles within Sport Wales. We are passionate about promoting the use of Welsh language and, as part of our development programme, give everyone the opportunity to learn Welsh if they wish to do so, offering learning programmes from beginner right through to fluent. 

HOW YOU’LL CONTRIBUTE

The Receptionist is a role that will be the front face of Sport Wales National Centre in the heart of Cardiff city centre delivering excellent customer services to all of our customers and visitors. The Centre hosts many of events a year from the Welsh Badminton Open to Internal Gymnastics events alongside operating a public membership scheme and accommodation facilities. 

Who you’ll work with

Working within the Customer Service team you will also work closely with the Operations, Maintenance and Catering & Housekeeping departments. 

WHAT YOU’LL NEED

We are looking for a Welsh speaking individual who has previous experience in a customer facing role and has a passion for delivering excellent customer service. You will also be a good communicator, well organised and be IT literate with a flexibility towards working hours.

WHAT HAPPENS NEXT

You should read the full job description below.

You can apply for this role now.

If you’d like to discuss the role further, then please email [javascript protected email address]

For more information on the process of applying please email JOBENQUIRIES@SPORT.WALES

CLOSING DATE

9am 22/07/24

PROVISIONAL INTERVIEW DATE

01/08/24

FULL JOB DESCRIPTION

RESPONSIBLE TO

Assistant Customer Service Manager (Reception & Registry)

RESPONSIBLE FOR

N/A

JOB PURPOSE

To deal with customer enquiries and operate the Reception desk at the Centre.

MAIN DUTIES

Customer Service

• Answer telephone calls.
• Liaise with other Departments, to ensure the effective operation of the Centre.
• Deal with requests for use of the Centre's sporting facilities, conference rooms and accommodation from initial enquiry to confirmation.
• Assisting in the administration of the Centre's courses and fitness classes including programming courses, arranging Instructors, accepting course applications and payments.
• Assisting in the administration of the membership scheme including issuing renewal notifications.
• Production of statistical information, reports and general correspondence as required.
• To undertake administrative tasks to ensure the efficient and effective operation of the Centre.

Health and Safety

• To respond to any emergency situations and record all accidents as required.
• To assist in the evacuation procedures for the Centre.
• In accordance with the provisions of the Health and Safety at Work Act 1974, to take reasonable care for the health and safety of yourself and others who may be affected by your acts or omissions at work. To co-operate with the Sports Council for Wales in compliance with its duties under any health and safety provisions.

General

• To assist in the training of new employees, including casual staff.
• To provide assistance to other Sport Wales staff consistent with ensuring that the operational requirements of the Centre are met.
• To help maintain a tidy and hygienic environment in all areas of the Centre (internal and external).
• Act in a fair and respectful way in dealing with others, valuing diversity and difference.
• The nature of the post is such that the post holder is required to work a shift pattern which involves irregular and unsocial hours including evenings, weekends and bank, public and other nominated holidays. Work patterns will require reasonable flexibility in accordance with the needs of the Centre.
• This list is not to be regarded as exclusive or exhaustive as there may be other duties required within the post holder’s capabilities and grading in any area of the Sports Wales operations.
• Fulfil responsibilities which contribute to delivering an exemplary service for Sport Wales in respect of our statutory duties, including Well-being of Future Generations (Wales), Equality, Welsh Language, Information Security, Risk Management, Safeguarding, Financial Regulation and Health, Safety & Environment.
• Work flexibly, performing any other duties as required, where relevant to the post and appropriate to the grade.

OUR VALUES

Our approach to enabling sport in Wales to thrive is evolving. We are committed to continually challenging ourselves to: 

Learn Together - Constantly exploring, testing and reviewing

Deliver Together - Sharing outcomes, nurturing open and honest relationships, providing robust feedback, constantly improving performance

Celebrate Together - Recognising our shared successes through effective partners

By:

Acting with Integrity - Understanding and Respecting each other’s culture and values. Promoting equality and diversity

Adding Value - Ensuring the optimum mix of support, challenge, investment, skills, and expertise to achieve our shared outcomes.

Encouraging Innovation - Welcoming new ideas and approaches and supporting ambition and fresh thinking.  Not being afraid to feel uncomfortable.

PERSON SPECIFICATION