Concerns & Complaints Policy

Sport Wales is committed to dealing effectively with any concerns or complaints you may have about our service. We aim to clarify any issues about which you are not sure. If possible, well put right any mistakes we may have made. We will provide any service you're entitled to which we have failed to deliver. If we got something wrong we'll apologise, and where possible we'll try to put things right.

We also aim to learn from our mistakes and use the information we gain to improve our services.

You can download the full policy as well as access the concern / complaint form here.